This is yet another common-sense feature that is missing. However, as long as there is a vendor in the Marketplace selling a plugin that provides a feature,, Atlassian will never implement it. Why should they? They collect passive income from their cut of the add-on sales, plus they don't have to develop or maintain any new code. I guess you could think of it as an evil twist on the concept of open source. Other people make all the needed enhancements, but since it's closed-source, nothing gets put into the core product and everything has a price tag.

and JSDSERVER-4970

See also JSDSERVER-1506

JEditor works OK in customer portal. Make sure you enable the related modules first which are disabled by default.

JEditor isn't working for me in the portal. All I get is a wiki renderer.

Confirmed - JEditor works fine in the Customer Portal.

Can someone confirm that JEditor work in exposing a Rich Text editor to customers?  Does it interfere with the new native JIRA visual editor?

Same as u

luciana.cagnetta544343408, what do you see in your JEditor Configuration > Service Desk screen?

It's a  big lack of functionality on the customer portal, I even tried installing JEditor and activate it as in Justin Alex [ServiceRocket]  attachment, but it doesn't work. Moreover there's no documentation regarding it

I am also facing the same issues.

yes but the problem with this JEditor addon is that it is unstable : I don't recommend it for Production now.

I faced problems with it on some JIRA instance : js script broken, error on page loading, etc etc

Seems to me that JEditor has the option to set the Description, Comment and Environment/s field to have the rich text editor panel enabled:

please allow the rich text editor feature in the JIRA Service Desk Portal, it's a must have for all our customers.

Description field with JEditor renderer works well on my side, while comment of a service desk jira project is always with wiki renderer when JEditor has been un-installed and text renderer is been used by the comment field.

Believe it is a bug of service desk. Please investigate.

Cheers
Hailin

While the JIRA equivalent to this https://jira.atlassian.com/browse/JRA-8943 has over 300 votes, I think this one is actually a higher priority because JIRA Service Desk is essentially an email client. What email client nowadays has no rich text editor? Even the basics (bullet points, link, bold) would be a dramatic help. Furthermore, standard JIRA has add-ons available to solve the problem - like JEditor. But unfortunately JEditor is NOT compatible with JIRA Service Desk... I can't expect to train all of my staff on a new mark-up language.

This is our #1 issue with Service Desk (now that the pricing model has been fixed).

This issue is a major drawback for customers used to Confluence, Confluence Questions or other helpdesk software. Our customers are used to copy&paste images (e.g. screenshots) directly into the service request. Having them save the screenshot first as an image and then attach it to the request is a no go. Sorry... I already filed an issue at JEditor, asking for Service Desk support.