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  1. Jira Service Management Data Center
  2. JSDSERVER-5539

CSAT survey rendering in Outlook needs modified

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      Problem Definition

      When viewing the Customer Satisfaction survey in Outlook an extra HTML element is rendered, this causes users to think that they have submitted a 5 star survey review but actually they have not clicked on the survey at all but the next element.

      Suggested Solution

      Update the HTML so extra element isn’t rendered or implement JSDSERVER-4592 so this can be customized.

      Workaround

      Use a different email client or ensure that the star is clicked in its entirety and not to the right.

        1. CSAT-outlook.png
          CSAT-outlook.png
          32 kB
        2. CSAT-thunderbird.png
          CSAT-thunderbird.png
          18 kB

            [JSDSERVER-5539] CSAT survey rendering in Outlook needs modified

            Charlie Marriott made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 5 New: 0
            SET Analytics Bot made changes -
            UIS Original: 0 New: 5
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010660 ] New: JAC Suggestion Workflow 3 [ 3651157 ]
            SET Analytics Bot made changes -
            UIS New: 1
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665799 ] New: JAC Suggestion Workflow [ 3010660 ]
            SET Analytics Bot made changes -
            Support reference count New: 1

              Unassigned Unassigned
              khannon Keri Duthie (Inactive)
              Votes:
              7 Vote for this issue
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              7 Start watching this issue

                Created:
                Updated:
                Resolved: