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  1. Jira Service Management Data Center
  2. JSDSERVER-5539

CSAT survey rendering in Outlook needs modified

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      When viewing the Customer Satisfaction survey in Outlook an extra HTML element is rendered, this causes users to think that they have submitted a 5 star survey review but actually they have not clicked on the survey at all but the next element.

      Suggested Solution

      Update the HTML so extra element isn’t rendered or implement JSDSERVER-4592 so this can be customized.

      Workaround

      Use a different email client or ensure that the star is clicked in its entirety and not to the right.

        1. CSAT-outlook.png
          CSAT-outlook.png
          32 kB
        2. CSAT-thunderbird.png
          CSAT-thunderbird.png
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            [JSDSERVER-5539] CSAT survey rendering in Outlook needs modified

            Charlie Marriott made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Charlie Marriott added a comment -
            Atlassian Update – 18 January 2022

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Data Center & Server

            Charlie Marriott added a comment - Atlassian Update – 18 January 2022 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Data Center & Server
            SET Analytics Bot made changes -
            UIS Original: 5 New: 0
            SET Analytics Bot made changes -
            UIS Original: 0 New: 5
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010660 ] New: JAC Suggestion Workflow 3 [ 3651157 ]
            SET Analytics Bot made changes -
            UIS New: 1

            Jeff Lambert added a comment -

            Yes, this is causing a problem for us...even if your mouse is ON the star, it still won't click it if it's on the right-half of the star.  See the attached image.  It will only activate the hyperlink if it's touching the LEFT-half of the star.

            Jeff Lambert added a comment - Yes, this is causing a problem for us...even if your mouse is ON the star, it still won't click it if it's on the right-half of the star.  See the attached image.  It will only activate the hyperlink if it's touching the LEFT-half of the star.

              Unassigned Unassigned
              khannon Keri Duthie (Inactive)
              Votes:
              7 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: