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Bug
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Resolution: Fixed
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Highest
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3.8.1, 3.9.0, 3.11.1, 3.12.2
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62
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Severity 2 - Major
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261
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Summary
Jira Service Desk does not install properly after having uninstalled it from Jira before.
When SD is first installed, the following add-ons are added to the installed-plugins folder.
atlassian-chaperone-4.0.1-D20160710T234528.jar atlassian-client-resource-1.2.5-D20150501T012542.jar atlassian-pocketknife-api-commons-plugin-0.21.2-D20160629T042217.jar atlassian-timed-promise-plugin-2.3.0.jar jira-email-processor-plugin-2.4.0.jar jira-servicedesk-3.8.1-REL-0001.jar jira-servicedesk-application-3.8.1.jar jira-servicedesk-public-rest-api-plugin-3.8.1-REL-0001.jar jira-workinghours-plugin-3.8.1-REL-0001.jar jwt-plugin-1.6.0-0005.jar psmq-plugin-1.2.2.jar querydsl-4.1.4-provider-plugin-1.0.jar servicedesk-approvals-plugin-3.8.1-REL-0001.jar servicedesk-automation-modules-plugin-3.8.1-REL-0001.jar servicedesk-automation-plugin-2.4.11.jar servicedesk-automation-then-webhook-plugin-3.8.1-REL-0001.jar servicedesk-canned-responses-plugin-3.8.1-REL-0001.jar servicedesk-core-ui-plugin-3.8.1-REL-0001.jar servicedesk-frontend-plugin-3.8.1-REL-0001.jar servicedesk-internal-base-plugin-3.8.1-REL-0001.jar servicedesk-knowledge-base-plugin-3.8.1-REL-0001.jar servicedesk-lingo-plugin-3.8.1-REL-0001.jar servicedesk-notifications-plugin-3.8.1-REL-0001.jar servicedesk-project-ui-plugin-3.8.1-REL-0001.jar servicedesk-reports-plugin-3.8.1-REL-0001.jar servicedesk-search-plugin-3.8.1-REL-0001.jar servicedesk-variable-substitution-plugin-3.8.1-REL-0001.jar
Once we uninstall SD, we are left with a few of these add-ons still in the folder
atlassian-chaperone-4.0.1-D20160710T234528.jar atlassian-client-resource-1.2.5-D20150501T012542.jar atlassian-pocketknife-api-commons-plugin-0.21.2-D20160629T042217.jar atlassian-timed-promise-plugin-2.3.0.jar jira-email-processor-plugin-2.4.0.jar jira-workinghours-plugin-3.8.1-REL-0001.jar jwt-plugin-1.6.0-0005.jar psmq-plugin-1.2.2.jar querydsl-4.1.4-provider-plugin-1.0.jar servicedesk-internal-base-plugin-3.8.1-REL-0001.jar
However the "working hours" add-on is also disabled when SD is uninstalled which causes problems for reinstalling SD
Steps to Reproduce
- Uninstall Service Desk application
- Reinstall Service Desk
Expected Results
Service Desk installs successfully
Actual Results
Service Desk installation takes a long time (300 seconds waiting for add-on timeout) to finish.
Apparently Service Desk installs without any errors but actual functionality does not work properly.
Workaround
- Uninstall JIRA Service Desk
- Stop JIRA
- Remove jira-workinghours-plugin-3.8.1-REL-0001.jar file from $JIRA_HOME/plugins/installed-plugins. Please note version may be different
- Run the following in your JIRA DB to make sure add-on will be enabled
delete from pluginstate where pluginkey = 'com.atlassian.jira.plugins.workinghours'
- Restart JIRA
- Reinstall Service Desk
- duplicates
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JSDSERVER-1033 Uninstalling Service Desk should uninstall its dependencies as well
- Closed
- is related to
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- Closed
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- Closed
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- relates to
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- Closed
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- Gathering Impact
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- is cloned by
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JSMDC-5454 Loading...
- mentioned in
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[JSDSERVER-5415] Uninstalling Jira Service Desk leaves behind plugins, preventing successful reinstall
t.krienke862043739, this is correct.
We do have an open feature request to purge the Service Desk data here: https://jira.atlassian.com/browse/JSDSERVER-4732
Does the data of Service Desk stay in the database when first deinstall Service Desk and then install again?
Yup. Just been hit by this. Luckily we found it while waiting for PS...
Could not reproduce the issue on currently supported Jira Service Desk versions. Tested on version - 3.16.0, 4.5.2 and 4.6.0