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  1. Jira Service Management Data Center
  2. JSDSERVER-12465

Uninstalling JSM leaves the plugin as user installed plugin in Jira software

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 4.20.16, 5.4.3
    • Jira Service Management

      Issue Summary

      When I am uninstalling the JSM/JSD from Jira environment. The JSM plugin leaves the trace as user-installed plugin

      This is reproducible on Data Center: (yes) / (no)

      Steps to Reproduce

      1. Install JSM on Jira.
      2. Uninstall the JSM.
      3. Check the managed app page.
      4. You will see the JSM plugin as user installed plugin.
        (8.20.x)
        (9.4.3)

      Expected Results

      The installation should be clean and no JSM plugin should be present in the list.

      Actual Results

      (8.20.x)
      (9.4.3)

      Workaround

      Uninstall the plugin manually if not needed.

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            [JSDSERVER-12465] Uninstalling JSM leaves the plugin as user installed plugin in Jira software

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              Unassigned Unassigned
              346368d45907 Durgesh Anaokar
              Affected customers:
              2 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated: