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  1. Jira Service Management Data Center
  2. JSDSERVER-5415

Uninstalling Jira Service Desk leaves behind plugins, preventing successful reinstall

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      Summary

      Jira Service Desk does not install properly after having uninstalled it from Jira before.
      When SD is first installed, the following add-ons are added to the installed-plugins folder.

      atlassian-chaperone-4.0.1-D20160710T234528.jar
atlassian-client-resource-1.2.5-D20150501T012542.jar
atlassian-pocketknife-api-commons-plugin-0.21.2-D20160629T042217.jar
atlassian-timed-promise-plugin-2.3.0.jar
jira-email-processor-plugin-2.4.0.jar
jira-servicedesk-3.8.1-REL-0001.jar
jira-servicedesk-application-3.8.1.jar
jira-servicedesk-public-rest-api-plugin-3.8.1-REL-0001.jar
jira-workinghours-plugin-3.8.1-REL-0001.jar
jwt-plugin-1.6.0-0005.jar
psmq-plugin-1.2.2.jar
querydsl-4.1.4-provider-plugin-1.0.jar
servicedesk-approvals-plugin-3.8.1-REL-0001.jar
servicedesk-automation-modules-plugin-3.8.1-REL-0001.jar
servicedesk-automation-plugin-2.4.11.jar
servicedesk-automation-then-webhook-plugin-3.8.1-REL-0001.jar
servicedesk-canned-responses-plugin-3.8.1-REL-0001.jar
servicedesk-core-ui-plugin-3.8.1-REL-0001.jar
servicedesk-frontend-plugin-3.8.1-REL-0001.jar
servicedesk-internal-base-plugin-3.8.1-REL-0001.jar
servicedesk-knowledge-base-plugin-3.8.1-REL-0001.jar
servicedesk-lingo-plugin-3.8.1-REL-0001.jar
servicedesk-notifications-plugin-3.8.1-REL-0001.jar
servicedesk-project-ui-plugin-3.8.1-REL-0001.jar
servicedesk-reports-plugin-3.8.1-REL-0001.jar
servicedesk-search-plugin-3.8.1-REL-0001.jar
servicedesk-variable-substitution-plugin-3.8.1-REL-0001.jar

      Once we uninstall SD, we are left with a few of these add-ons still in the folder

      atlassian-chaperone-4.0.1-D20160710T234528.jar
atlassian-client-resource-1.2.5-D20150501T012542.jar
atlassian-pocketknife-api-commons-plugin-0.21.2-D20160629T042217.jar
atlassian-timed-promise-plugin-2.3.0.jar
jira-email-processor-plugin-2.4.0.jar
jira-workinghours-plugin-3.8.1-REL-0001.jar
jwt-plugin-1.6.0-0005.jar
psmq-plugin-1.2.2.jar
querydsl-4.1.4-provider-plugin-1.0.jar
servicedesk-internal-base-plugin-3.8.1-REL-0001.jar

      However the "working hours" add-on is also disabled when SD is uninstalled which causes problems for reinstalling SD

      Steps to Reproduce

      1. Uninstall Service Desk application
      2. Reinstall Service Desk

      Expected Results

      Service Desk installs successfully

      Actual Results

      Service Desk installation takes a long time (300 seconds waiting for add-on timeout) to finish.
      Apparently Service Desk installs without any errors but actual functionality does not work properly.

      Workaround

      1. Uninstall JIRA Service Desk
      2. Stop JIRA
      3. Remove jira-workinghours-plugin-3.8.1-REL-0001.jar file from $JIRA_HOME/plugins/installed-plugins. Please note version may be different
      4. Run the following in your JIRA DB to make sure add-on will be enabled 
        delete from pluginstate where pluginkey = 'com.atlassian.jira.plugins.workinghours'
      5. Restart JIRA
      6. Reinstall Service Desk

              Unassigned Unassigned
              malmeida Marcus Silveira
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                Created:
                Updated:
                Resolved: