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  1. Jira Service Management Data Center
  2. JSDSERVER-5248

Add the name of the agent assigned to the issue (Assignee) in the customer notification template.

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      We want to add the name of the agent assigned to the issue (Assignee) in the customer notification template.

      We have not located the variable, as we can add this variable to the template of client notifications.

      Suggestion

      Add support for Assignee to available issue variables.

            [JSDSERVER-5248] Add the name of the agent assigned to the issue (Assignee) in the customer notification template.

            Alexander Schmid added a comment -

            Any update???

            Alexander Schmid added a comment - Any update???

            Tino Gottschalk added a comment -

            no change since 6 years ?......

            Tino Gottschalk added a comment - no change since 6 years ?......

            jira test added a comment -

            Yes, please add this functionallity

            jira test added a comment - Yes, please add this functionallity

            Diederik Oudshoorn added a comment -

            Yes, please add this functionallity 

             

            Diederik Oudshoorn added a comment - Yes, please add this functionallity   

            Daniel Hein added a comment -

            please add

            Daniel Hein added a comment - please add

            Tracey Zavadil added a comment -

            Please add this functionality. 

            Thanks

            Tracey Zavadil added a comment - Please add this functionality.  Thanks

            JP Woodbridge added a comment -

            +1 to yet another dev request that is standard behaviour in every other platform

            JP Woodbridge added a comment - +1 to yet another dev request that is standard behaviour in every other platform

            Menno Meijer added a comment -

            Add it please

            Menno Meijer added a comment - Add it please

            Matt.Dean@bmo.com added a comment -

            I'd also like this feature.  In our "resolved" notifications to our clients, we have a link to an externally hosted survey which we want the "Assigned To" name to be part of the query string so that we can easily see who the agent was in the survey responses, rather than having to look up each individual request.  We've been trying the "person who caused the action" however that seems to be providing incorrect information (e.g. a service account rather than an individual).

            Matt.Dean@bmo.com added a comment - I'd also like this feature.  In our "resolved" notifications to our clients, we have a link to an externally hosted survey which we want the "Assigned To" name to be part of the query string so that we can easily see who the agent was in the survey responses, rather than having to look up each individual request.  We've been trying the "person who caused the action" however that seems to be providing incorrect information (e.g. a service account rather than an individual).

            Antti Jaakkola added a comment -

            Please add this feature!

            Antti Jaakkola added a comment - Please add this feature!

              Unassigned Unassigned
              bmcelveen Branden McElveen (Inactive)
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                Created:
                Updated: