[JSDSERVER-5228] Allow JSM to display whole comment history in notification mail

UIS:
73
Support reference count:
18
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

In some cases, customer wants to be able to see all the comment history in the notification mail without opening the ticket in customer portal.

Add a variable for custom mail template which allows user to insert whole comment history in the notification mail.

duplicates

JSDSERVER-2044 As a Service Desk User, I would like notifications to contain the request history

is duplicated by

JSDSERVER-5188 As a customer, in the customer notification emails I'd like to see the full comment history for my issue

links to

Internal ticket

No work has yet been logged on this issue.

Jira Service Management Data Center