[JSDSERVER-5228] Allow JSM to display whole comment history in notification mail

Type: Suggestion
Resolution: Unresolved
Fix Version/s: None
Component/s: Customer Notification
Labels:
- ril

UIS:
73
Support reference count:
18
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Problem Definition

In some cases, customer wants to be able to see all the comment history in the notification mail without opening the ticket in customer portal.

Suggested Solution

Add a variable for custom mail template which allows user to insert whole comment history in the notification mail.

duplicates

JSDSERVER-2044 As a Service Desk User, I would like notifications to contain the request history

Gathering Interest

is duplicated by

JSDSERVER-5188 As a customer, in the customer notification emails I'd like to see the full comment history for my issue

Gathering Interest

links to

Internal ticket

mentioned in: Page Failed to load

Form Name

SET Analytics Bot made changes - 17/May/2025 2:27 AM

UIS

Original: 58

New: 73

SET Analytics Bot made changes - 16/May/2025 2:23 AM

UIS

Original: 73

New: 58

Alberto Francis added a comment - 15/May/2025 1:40 PM

needed ASAP

Alberto Francis added a comment - 15/May/2025 1:40 PM needed ASAP

SET Analytics Bot made changes - 10/May/2025 2:38 AM

UIS

Original: 58

New: 73

SET Analytics Bot made changes - 23/Apr/2025 4:24 AM

Support reference count

Original: 2

New: 18

SET Analytics Bot made changes - 06/Apr/2025 2:30 AM

UIS

Original: 38

New: 58

SET Analytics Bot made changes - 04/Apr/2025 2:35 AM

UIS

Original: 39

New: 38

SET Analytics Bot made changes - 28/Mar/2025 2:21 AM

UIS

Original: 42

New: 39

SET Analytics Bot made changes - 27/Mar/2025 2:26 AM

UIS

Original: 45

New: 42

SET Analytics Bot made changes - 21/Mar/2025 2:46 AM

UIS

Original: 30

New: 45

Assignee:: Unassigned

Reporter:: Chen Mao (Inactive)

Votes:: 247 Vote for this issue

Watchers:: 136 Start watching this issue

Created:: 05/Jul/2017 9:28 AM

Updated:: 17/May/2025 2:27 AM

Details

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Problem Definition

Suggested Solution

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Collapse comment: Alberto Francis added a comment - 15/May/2025 1:40 PM

Expand comment: Alberto Francis added a comment - 15/May/2025 1:40 PM

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