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  1. Jira Service Management Data Center
  2. JSDSERVER-512

Using the default Service Desk Permissions doesn't direct customers to Service Desk

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      Customers are not directed to Service Desk. Customers need JIRA access to go to Service Desk.

      Currently there's no way to force users to use the Customer Portal - they can still create issues normally.

      **This a reoccurrence of a previous bug.

          Form Name

            [JSDSERVER-512] Using the default Service Desk Permissions doesn't direct customers to Service Desk

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304962 ] New: JAC Bug Workflow v3 [ 3125569 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058881 ] New: JSD Bug Workflow v5 - TEMP [ 2304962 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056248 ] New: JSD Bug Workflow v5 [ 2058881 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955746 ] New: JSD Bug Workflow v5 - TEMP [ 2056248 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615675 ] New: JSD Bug Workflow v5 [ 1955746 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602811 ] New: JSD Bug Workflow v4 [ 1615675 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398375 ] New: JSD Bug Workflow v2 [ 1602811 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 684641 ] New: JSD Bug Workflow [ 1398375 ]
            Nursihah Amir (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              namir Nursihah Amir (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: