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  1. Jira Service Management Data Center
  2. JSDSERVER-5085

Collaborators could not search with "Organization" field

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    • Icon: Bug Bug
    • Resolution: Not a bug
    • Icon: Low Low
    • None
    • 3.4.2, 4.5.1, 4.13.1
    • Customer Organisation

      Steps to Reproduce:

      1. Create a Service Desk project "IT Service Desk"
      2. Create several requests in the project
      3. Create an Organization called "A"
      4. Login as a user that has "Service Desk Team" role of Project ISD but, it does not have the JSD license.
      5. Navigate to Issue Navigator via Issues > Search for Issues
      6. Change to "Advance" search.
      7. Put the JQL search below: 
        project = ISD
      8. The issue coming from ISD projects will be listed.
      9. Add more condition on the search like below: 
        project = ISD AND Organizations = "A"

      Expected Result:

      • No issue will be listed as there is no request raised under the "A" organization.

      Actual Result:

      • This comes out instead where the Collaborator should be able to view Organization value.

      Notes:

      1. With AutoComplete works when searching for Organization means that they are able to view the values.
      2. The collaborator itself able to view the ticket from the project without the column being defined in the search.

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          Form Name

            [JSDSERVER-5085] Collaborators could not search with "Organization" field

            Benjamin Suess made changes -
            Assignee New: Benjamin Suess [ c8bcca445054 ]
            Benjamin Suess made changes -
            Resolution New: Not a bug [ 12 ]
            Status Original: In Review [ 10051 ] New: Closed [ 6 ]

            Benjamin Suess added a comment -

            Closing this bug as this is by design. Currently an agent license is required to use Organisation in JQL.

            Please vote on the related Feature request https://jira.atlassian.com/browse/JSDSERVER-4873 if you would like this feature implemented.

            Benjamin Suess added a comment - Closing this bug as this is by design. Currently an agent license is required to use Organisation in JQL. Please vote on the related Feature request https://jira.atlassian.com/browse/JSDSERVER-4873 if you would like this feature implemented.
            server-jirasync-bot made changes -
            Status Original: In Progress [ 3 ] New: In Review [ 10051 ]
            server-jirasync-bot made changes -
            Status Original: Short Term Backlog [ 12074 ] New: In Progress [ 3 ]
            Bartosz Ornatowski made changes -
            Status Original: Gathering Impact [ 12072 ] New: Short Term Backlog [ 12074 ]
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            SET Analytics Bot made changes -
            Support reference count Original: 6 New: 7
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1

              c8bcca445054 Benjamin Suess
              jrahmadiputra Julian (Inactive)
              Affected customers:
              47 This affects my team
              Watchers:
              35 Start watching this issue

                Created:
                Updated:
                Resolved: