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  1. Jira Service Management Data Center
  2. JSDSERVER-5085

Collaborators could not search with "Organization" field

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Details

    • Bug
    • Resolution: Unresolved
    • Low
    • None
    • 3.4.2, 4.5.1, 4.13.1
    • Customer Organisation

    Description

      Steps to Reproduce:

      1. Create a Service Desk project "IT Service Desk"
      2. Create several requests in the project
      3. Create an Organization called "A"
      4. Login as a user that has "Service Desk Team" role of Project ISD but, it does not have the JSD license.
      5. Navigate to Issue Navigator via Issues > Search for Issues
      6. Change to "Advance" search.
      7. Put the JQL search below:
        project = ISD
      8. The issue coming from ISD projects will be listed.
      9. Add more condition on the search like below:
        project = ISD AND Organizations = "A"

      Expected Result:

      • No issue will be listed as there is no request raised under the "A" organization.

      Actual Result:

      • This comes out instead where the Collaborator should be able to view Organization value.

      Notes:

      1. With AutoComplete works when searching for Organization means that they are able to view the values.
      2. The collaborator itself able to view the ticket from the project without the column being defined in the search.

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              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
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              Dates

                Created:
                Updated:

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