As a Service Desk Collaborator I want to be able to use Customer Organization JQL functions

Problem Definition

As a JIRA Core or JIRA Software user who has been added to the Service Desk Team role in a Service Desk Project, I can collaborate on Service Desk Requests.

However, I am not able to use the Organization-related JQL functions in the Issue Filter to search for requests. If I attempt to use the organizationMembers() function, I receive the error:

You must be an agent to use the Customer Organization JQL functions.

If I attempt to perform a search using the Organizations field, I receive the error:

You don't have permission to access this Service Desk.

Suggested Solution

Expose the Organization JQL tools to Service Desk Collaborators

Why this is important

Companies may want to use Organizations to organize their Customers but not want to make all the Developers full-fledged Service Desk Agents in order to make it possible to sort Requests by Organization.

Workaround

One option is to update the Application access so that the Collaborators take up a Service Desk license and are instead Service Desk Agents.

Another approach may be to use an add-on to implement a post function to copy the Organization to another Custom Field.