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Suggestion
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Resolution: Fixed
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Hi everyone,
Thank you for your interest in this issue.
As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.
The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.
Please refer to our documentation to learn how to configure the requests list.
Kind regards,
Charlie Marriott
Jira Service Management, Data Center & Server
Hi,
I'm new with JIRA and I'm trying to develop a plugin to adding a column to the requests view (list of requests) on customer portal.
I know there is a production issue already for this problem (here: https://jira.atlassian.com/browse/JSDSERVER-4580) but I need it now and I would like to understand how to do it with a self-made plugin.
I can't find how I can access this GUI area with JIRA UI Plugin points; here you can find some information about it but the related documentation is VERY POOR: https://developer.atlassian.com/jiradev/jira-applications/jira-service-desk/jira-service-desk-ui-plugin-points-customer-portal.
Thanks.
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[JSDSERVER-5065] How to add columns in customer portal request view?
I don't get any option to add created date. In fact only limited fields show up in column configuration from help center.
What about other fields e.g. start date, due date, custom fields and more?!?
Hi everyone,
Thank you for your interest in this issue.
As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.
The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.
Please refer to our documentation to learn how to configure the requests list.
Kind regards,
Charlie Marriott
Jira Service Management, Data Center & Server
Atlassian did some enhancements, but only on Cloud for now. So you can try our app - https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-service-desk - we have added a number of cool features since my last post here.
Is Atlassian considering this enhancement? Or do we have to buy an add on?
As an Atlassian Platinum Enterprise Partner and a Gold Top Vendor leading the ITSM segment of the Ecosystem, we've dealt with this limitation of Jira Service Desk Server and added My Requests Extension to our JSD app suite. It gives you, as an admin, the possibility to configure which fields can be displayed on My Requests page, which of them are visible as columns by default, and also define which user group can use a specific field. Then your customers can add, change and reorder the columns on My Request page and filter issues by specific Service Desks, Organizations, Request types and Statuses.
For more details, please refer to the app's documentation or drop a line at support@deviniti.com
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As we believe this feature is a must for Jira Service Desk, we created an add-on to do it: https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-service-desk
It allows the Jira Service Desk project admin to decide which fields to be available for the Portal Customer to see, and the Customer can decide which of the allowed fields to show. There is an option to allow Customers to see all requests in the portal or only the ones that they should have access to. Export to CSV is available. Sorting by column and filtering are also there.
More features to be added soon.
Feedback is highly appreciated!
It is not for CLOUD version, only Data Centre version.
We have customers requesting additional columns and we are on the Jira Cloud version. Is this change that was completed to Data Centre also coming to Cloud soon?