• Icon: Suggestion Suggestion
    • Resolution: Fixed
    • 4.21.0
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    • 15
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      Atlassian Update – 10 December 2021

      Hi everyone,

      Thank you for your interest in this issue.

      As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.

      The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.

      Please refer to our documentation to learn how to configure the requests list.

      Kind regards,

      Charlie Marriott
      Jira Service Management, Data Center & Server

      Hi,
      I'm new with JIRA and I'm trying to develop a plugin to adding a column to the requests view (list of requests) on customer portal. 
      I know there is a production issue already for this problem (here: https://jira.atlassian.com/browse/JSDSERVER-4580) but I need it now and I would like to understand how to do it with a self-made plugin.
      I can't find how I can access this GUI area with JIRA UI Plugin points; here you can find some information about it but the related documentation is VERY POOR: https://developer.atlassian.com/jiradev/jira-applications/jira-service-desk/jira-service-desk-ui-plugin-points-customer-portal.

      Thanks.

            [JSDSERVER-5065] How to add columns in customer portal request view?

            It is not for CLOUD version, only Data Centre version.

            We have customers requesting additional columns and we are on the Jira Cloud version.  Is this change that was completed to Data Centre also coming to Cloud soon?

            Kelley Gray added a comment - It is not for CLOUD version, only Data Centre version. We have customers requesting additional columns and we are on the Jira Cloud version.  Is this change that was completed to Data Centre also coming to Cloud soon?

            Rakesh DR added a comment -

            I don't get any option to add created date. In fact only limited fields show up in column configuration from help center.

            Rakesh DR added a comment - I don't get any option to add created date. In fact only limited fields show up in column configuration from help center.

            Custom fields please!

            Martin von Knobloch added a comment - Custom fields please!

            What about other fields e.g. start date, due date, custom fields and more?!?

            Simon Scott added a comment - What about other fields e.g. start date, due date, custom fields and more?!?
            Charlie Marriott made changes -
            Link New: This issue is related to JSDSERVER-1204 [ JSDSERVER-1204 ]
            Chris Morgan (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 604266 ]
            Charlie Marriott made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 603430 ]
            Charlie Marriott made changes -
            Fix Version/s New: 4.21.0 [ 97706 ]
            Resolution New: Fixed [ 1 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Atlassian Update – 10 December 2021

            Hi everyone,

            Thank you for your interest in this issue.

            As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.

            The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.

            Please refer to our documentation to learn how to configure the requests list.

            Kind regards,

            Charlie Marriott
            Jira Service Management, Data Center & Server

            Charlie Marriott added a comment - Atlassian Update – 10 December 2021 Hi everyone, Thank you for your interest in this issue. As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns. The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority. Please refer to our documentation to learn how to configure the requests list . Kind regards, Charlie Marriott Jira Service Management, Data Center & Server
            Charlie Marriott made changes -
            Description Original: Hi,
            I'm new with JIRA and I'm trying to develop a plugin to adding a column to the requests view (list of requests) on customer portal. 
            I know there is a production issue already for this problem (here: https://jira.atlassian.com/browse/JSDSERVER-4580) but I need it now and I would like to understand how to do it with a self-made plugin.
            I can't find how I can access this GUI area with JIRA UI Plugin points; here you can find some information about it but the related documentation is VERY POOR: [https://developer.atlassian.com/jiradev/jira-applications/jira-service-desk/jira-service-desk-ui-plugin-points-customer-portal.|https://developer.atlassian.com/jiradev/jira-applications/jira-service-desk/jira-service-desk-ui-plugin-points-customer-portal./]


            Thanks.
            New: {panel:title=Atlassian Update – 10 December 2021|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}Hi everyone,

            Thank you for your interest in this issue.

            As a part of [Jira Service Management Data Center 4.21|https://confluence.atlassian.com/servicemanagement/jira-service-management-4-21-x-release-notes-1096102630.html#JiraServiceManagement4.21.xreleasenotes-requests] we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.

            The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.

            Please refer to our documentation to [learn how to configure the requests list|https://confluence.atlassian.com/servicemanagementserver/configuring-request-view-1095250690.html].

            Kind regards,

            Charlie Marriott
            Jira Service Management, Data Center & Server
            {panel}
            Hi,
            I'm new with JIRA and I'm trying to develop a plugin to adding a column to the requests view (list of requests) on customer portal. 
            I know there is a production issue already for this problem (here: https://jira.atlassian.com/browse/JSDSERVER-4580) but I need it now and I would like to understand how to do it with a self-made plugin.
            I can't find how I can access this GUI area with JIRA UI Plugin points; here you can find some information about it but the related documentation is VERY POOR: [https://developer.atlassian.com/jiradev/jira-applications/jira-service-desk/jira-service-desk-ui-plugin-points-customer-portal.|https://developer.atlassian.com/jiradev/jira-applications/jira-service-desk/jira-service-desk-ui-plugin-points-customer-portal./]


            Thanks.

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