Details
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Suggestion
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Resolution: Unresolved
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4
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Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem Definition
When an agent for example resolves or comments an issue, the customer receives an e-mail where the agent appears as the sender.
Suggested Solution
Uses a generic sender email address for all the email notifications sent to the customers.
Attachments
Issue Links
- relates to
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JSDCLOUD-4987 Enable a generic sender for the email notifications sent to customers.
- Closed