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  1. Jira Service Management Data Center
  2. JSDSERVER-4987

Enable a generic sender for the email notifications sent to customers.

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When an agent for example resolves or comments an issue, the customer receives an e-mail where the agent appears as the sender.

      Suggested Solution

      Uses a generic sender email address for all the email notifications sent to the customers.

        1. Captura de pantalla 2017-03-21 a las 23.18.00.png
          Captura de pantalla 2017-03-21 a las 23.18.00.png
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              Unassigned Unassigned
              foselame Francisco Oselame (Inactive)
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                Created:
                Updated:
                Resolved: