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  1. Jira Service Management Data Center
  2. JSDSERVER-4987

Enable a generic sender for the email notifications sent to customers.

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Details

    • Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When an agent for example resolves or comments an issue, the customer receives an e-mail where the agent appears as the sender.

      Suggested Solution

      Uses a generic sender email address for all the email notifications sent to the customers.

      Attachments

        Issue Links

          relates to

          Suggestion - JSDCLOUD-4987 Enable a generic sender for the email notifications sent to customers.

          • Closed

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              Unassigned Unassigned
              foselame Francisco Oselame (Inactive)
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              Dates

                Created:
                Updated:

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