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  1. Jira Service Management Data Center
  2. JSDSERVER-4941

Allow more fields to populate customised subjects on notifications

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      At this time, when customising the subject line of a notification template it is only possible to add the Portal name, issue's subject and key as a variable.

      Suggested Solution

      Add more fields as accepted variables to the subject line, such as status and priority.

      Why this is important

      This allow users to evaluate notifications with a glance on the mailbox without the need of opening the message.

            [JSDSERVER-4941] Allow more fields to populate customised subjects on notifications

            Ishwinder Kaur added a comment - - edited
            Atlassian Update - 03 March 2025

            Hello,

            Thank you for submitting this suggestion. We appreciate you taking the time to share your ideas for improving our products, as many features and functions come from valued customers such as yourself.

            Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability and improving the product experience for both administrators and end-users. We periodically review older suggestions to ensure we're focusing on the most relevant feedback. This suggestion has had very low engagement over the past four years, with no new watchers, votes, or comments. As a result, we're closing it for now.

            We understand that this suggestion might still be important to you. If you'd like to provide additional context or information about why it remains relevant, please contact our Technical Support team for assistance. We'll be happy to review your feedback.

            You can read more about our approach to highly voted suggestions here and how we prioritize what to implement here.

            To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and our dashboards, which contain recently resolved issues, current work, and future plans.

            Kind regards,
            Jira Service Management Data Center

            Ishwinder Kaur added a comment - - edited Atlassian Update - 03 March 2025 Hello, Thank you for submitting this suggestion. We appreciate you taking the time to share your ideas for improving our products, as many features and functions come from valued customers such as yourself. Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability and improving the product experience for both administrators and end-users. We periodically review older suggestions to ensure we're focusing on the most relevant feedback. This suggestion has had very low engagement over the past four years, with no new watchers, votes, or comments. As a result, we're closing it for now. We understand that this suggestion might still be important to you. If you'd like to provide additional context or information about why it remains relevant, please contact our Technical Support team for assistance. We'll be happy to review your feedback. You can read more about our approach to highly voted suggestions here and how we prioritize what to implement here. To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and our dashboards, which contain recently resolved issues , current work, and future plans. Kind regards, Jira Service Management Data Center

            Philip Davies added a comment -

            I would like to be able to add things that tell me what I need to do so yes I would vote also for status. However I also want to put my customer name into the subject line   which requires a customer field therefore I am also suggesting 

             

            $issue.getCustomFieldValue("customfield_10xxx")

             

            thanks

             

            Philip Davies added a comment - I would like to be able to add things that tell me what I need to do so yes I would vote also for status. However I also want to put my customer name into the subject line   which requires a customer field therefore I am also suggesting    $issue.getCustomFieldValue("customfield_10xxx")   thanks  

            Deleted Account (Inactive) added a comment -

            Thanks Lucas Bugs for creating this Suggestion. I would love to have the issue status in the Subject of the customer notifications.

            Deleted Account (Inactive) added a comment - Thanks Lucas Bugs for creating this Suggestion. I would love to have the issue status in the Subject of the customer notifications.

              Unassigned Unassigned
              lbugs Lucas Bugs
              Votes:
              10 Vote for this issue
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: