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  1. Jira Service Management Cloud
  2. JSDCLOUD-4941

Allow more fields to populate customised subjects on notifications

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      At this time, when customising the subject line of a notification template it is only possible to add the Portal name, issue's subject and key as a variable.

      Suggested Solution

      Add more fields as accepted variables to the subject line, such as status and priority.

      Why this is important

      This allow users to evaluate notifications with a glance on the mailbox without the need of opening the message.

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              lbugs Lucas Bugs
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                Updated:
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