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  1. Jira Service Management Data Center
  2. JSDSERVER-4941

Allow more fields to populate customised subjects on notifications

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      Problem Definition

      At this time, when customising the subject line of a notification template it is only possible to add the Portal name, issue's subject and key as a variable.

      Suggested Solution

      Add more fields as accepted variables to the subject line, such as status and priority.

      Why this is important

      This allow users to evaluate notifications with a glance on the mailbox without the need of opening the message.

          Form Name

            [JSDSERVER-4941] Allow more fields to populate customised subjects on notifications

            Ishwinder Kaur made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Ishwinder Kaur made changes -
            Labels Original: ril New: cleanup-seos-fy25 ril
            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976737 ]
            SET Analytics Bot made changes -
            UIS Original: 5 New: 0
            SET Analytics Bot made changes -
            UIS New: 5
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012922 ] New: JAC Suggestion Workflow 3 [ 3649961 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663962 ] New: JAC Suggestion Workflow [ 3012922 ]
            SET Analytics Bot made changes -
            Support reference count New: 3
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322842 ] New: Confluence Workflow - Public Facing v4 [ 2663962 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]

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              lbugs Lucas Bugs
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                Created:
                Updated:
                Resolved: