Details
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Suggestion
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Resolution: Unresolved
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None
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None
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0
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3
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Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem Definition
At this time, when customising the subject line of a notification template it is only possible to add the Portal name, issue's subject and key as a variable.
Suggested Solution
Add more fields as accepted variables to the subject line, such as status and priority.
Why this is important
This allow users to evaluate notifications with a glance on the mailbox without the need of opening the message.
Attachments
Issue Links
- is related to
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JSDSERVER-4911 Allow additional customization of customer notification email's subject line
- Gathering Interest
- relates to
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JSDCLOUD-4941 Allow more fields to populate customised subjects on notifications
- Closed