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  1. Jira Service Management Data Center
  2. JSDSERVER-4941

Allow more fields to populate customised subjects on notifications

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    • Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      At this time, when customising the subject line of a notification template it is only possible to add the Portal name, issue's subject and key as a variable.

      Suggested Solution

      Add more fields as accepted variables to the subject line, such as status and priority.

      Why this is important

      This allow users to evaluate notifications with a glance on the mailbox without the need of opening the message.

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              lbugs Lucas Bugs
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                Updated:

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