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  1. Jira Service Management Data Center
  2. JSDSERVER-491

Users find it hard to find how to attach a file using the Customer Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      A lot of our customers are confused about how to add attachments (for example). It would be helpful to have simple end-user documentation that organizations running Service Desk could refer their users to.

            [JSDSERVER-491] Users find it hard to find how to attach a file using the Customer Portal

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011844 ] New: JAC Suggestion Workflow 3 [ 3646942 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665307 ] New: JAC Suggestion Workflow [ 3011844 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325315 ] New: Confluence Workflow - Public Facing v4 [ 2665307 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053267 ] New: JSD Suggestion Workflow - TEMP [ 2325315 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048319 ] New: JSD Suggestion Workflow [ 2053267 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280400 ] New: JSD Suggestion Workflow - TEMP [ 2048319 ]
            jonah (Inactive) made changes -
            Description Original: A lot of our customers are confused about how to add attachments (for example). It would be helpful to have simple end-user documentation that organizations running Service Desk could refer their users to. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-491].
              {panel}

            A lot of our customers are confused about how to add attachments (for example). It would be helpful to have simple end-user documentation that organizations running Service Desk could refer their users to.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-491 [ JSDCLOUD-491 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 683100 ] New: JSD Suggestion Workflow [ 1280400 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            lingbo (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: In Progress [ 3 ] New: Done [ 10044 ]

              llu lingbo (Inactive)
              aatkins TonyA
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                Created:
                Updated:
                Resolved: