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  1. Jira Service Management Data Center
  2. JSDSERVER-491

Users find it hard to find how to attach a file using the Customer Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      A lot of our customers are confused about how to add attachments (for example). It would be helpful to have simple end-user documentation that organizations running Service Desk could refer their users to.

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          is duplicated by

          Suggestion - JSDSERVER-1233 Drag and Drop in Service Desk customer portal

          • Closed
          relates to

          Suggestion - JSDCLOUD-491 Users find it hard to find how to attach a file using the Customer Portal

          • Closed
          is depended on by

          DESK-2926 Loading...

          mentioned in

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              llu lingbo (Inactive)
              aatkins TonyA
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