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  1. Jira Service Management Data Center
  2. JSDSERVER-4863

Participants

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      The Participants with Customer permission in Service Desk module on the ticket are unable to open a ticket. They can see it in the portal, and comment on it, but are not able to see other comments.

      Is there a way to allow them to open only tickets that they are participating on? Making them Collaborators gives them access to all tickets and that is not what we want.

      We are using JIRA cloud.

            [JSDSERVER-4863] Participants

            Alex Cooksey (Inactive) made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011408 ] New: JAC Suggestion Workflow 3 [ 3646673 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664230 ] New: JAC Suggestion Workflow [ 3011408 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324097 ] New: Confluence Workflow - Public Facing v4 [ 2664230 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052603 ] New: JSD Suggestion Workflow - TEMP [ 2324097 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048335 ] New: JSD Suggestion Workflow [ 2052603 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1712195 ] New: JSD Suggestion Workflow - TEMP [ 2048335 ]
            jonah (Inactive) made changes -
            Description Original: The Participants with Customer permission in Service Desk module on the ticket are unable to open a ticket. They can see it in the portal, and comment on it, but are not able to see other comments.

            Is there a way to allow them to open only tickets that they are participating on? Making them Collaborators gives them access to all tickets and that is not what we want.

            We are using JIRA cloud.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4863].
              {panel}

            The Participants with Customer permission in Service Desk module on the ticket are unable to open a ticket. They can see it in the portal, and comment on it, but are not able to see other comments.

            Is there a way to allow them to open only tickets that they are participating on? Making them Collaborators gives them access to all tickets and that is not what we want.

            We are using JIRA cloud.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-4863 [ JSDCLOUD-4863 ]

              Unassigned Unassigned
              b4797a15f7a0 Peja
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              1 Vote for this issue
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              2 Start watching this issue

                Created:
                Updated:
                Resolved: