Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-4863

Participants

XMLWordPrintable

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The Participants with Customer permission in Service Desk module on the ticket are unable to open a ticket. They can see it in the portal, and comment on it, but are not able to see other comments.

      Is there a way to allow them to open only tickets that they are participating on? Making them Collaborators gives them access to all tickets and that is not what we want.

      We are using JIRA cloud.

              Unassigned Unassigned
              b4797a15f7a0 Peja
              Votes:
              1 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: