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  1. Jira Service Management Data Center
  2. JSDSERVER-4863

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Details

    • Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      The Participants with Customer permission in Service Desk module on the ticket are unable to open a ticket. They can see it in the portal, and comment on it, but are not able to see other comments.

      Is there a way to allow them to open only tickets that they are participating on? Making them Collaborators gives them access to all tickets and that is not what we want.

      We are using JIRA cloud.

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        Issue Links

          is related to

          Suggestion - JSDSERVER-2934 Ability to create your own custom field from the same type as request participants

          • Closed
          relates to

          Suggestion - JSDCLOUD-4863 Participants

          • Closed

          Activity

            People

              Unassigned Unassigned
              b4797a15f7a0 Peja
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              Dates

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                Updated:
                Resolved:

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