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Suggestion
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Resolution: Low Engagement
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None
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
The custom field request participants has the same functionality like Cc in emails.
In our service desk configuration we have some request types where the customer needs to enter their direct manager (e.g. extend file server permissions, get a license for a commercial software, ...).
Due to the restriction that only agents can comment to the customer (reporter) a default JIRA user picker will not work in this scenario. Every other user than agents also request participants can only write internal comments if the comment is not written via the customer portal.
Also the manager will not see the requests of his team within his customer portal.
Additional add a permission type for this field so that it can be used in issue security levels or notification schemes.
- is related to
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JSDSERVER-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal
- Closed
- relates to
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JSDCLOUD-2934 Ability to create your own custom field from the same type as request participants
- Closed
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JSDSERVER-4863 Participants
- Closed
Hi,
Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.
This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).
We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.
To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.
Regards,
Jira Service Management, Server & Data Center