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  1. Jira Service Management Data Center
  2. JSDSERVER-485

Notifications do not work for users with uppercase or special characters in the username

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      Steps to Reproduce:

      1. Create an user with an uppercase character in the user name.
      2. Log in with the new user.
      3. Create a Service Desk request.

      Expected Results:

      Service Desk sends a notification for the user as usual.

      Actual Results:

      Service Desk does not send any notifications for the reporter.

      Same problem happens for users with "special" characters, like '.' or '@'

          Form Name

            [JSDSERVER-485] Notifications do not work for users with uppercase or special characters in the username

            Pareshkumar Gandhi added a comment -

            Yes, I have reported the same problem to atlassian and told them that this case sensitivity could be the reason for it.
            I believe, it sends it anonymous when ticket gets created from service desk portal.

            Pareshkumar Gandhi added a comment - Yes, I have reported the same problem to atlassian and told them that this case sensitivity could be the reason for it. I believe, it sends it anonymous when ticket gets created from service desk portal.

            Jim Cork added a comment -

            This appears to not only be related to uppercase users or users with special characters.

            I am an admin for our SD project, some Issues see email notifications come through from "Anonymous (JIRA)", even though the reporter field is set correctly in the Issue itself.

            Jim Cork added a comment - This appears to not only be related to uppercase users or users with special characters. I am an admin for our SD project, some Issues see email notifications come through from "Anonymous (JIRA)", even though the reporter field is set correctly in the Issue itself.

              Unassigned Unassigned
              malmeida Marcus Silveira
              Affected customers:
              5 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: