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  1. Jira Service Management Data Center
  2. JSDSERVER-485

Notifications do not work for users with uppercase or special characters in the username

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      Steps to Reproduce:

      1. Create an user with an uppercase character in the user name.
      2. Log in with the new user.
      3. Create a Service Desk request.

      Expected Results:

      Service Desk sends a notification for the user as usual.

      Actual Results:

      Service Desk does not send any notifications for the reporter.

      Same problem happens for users with "special" characters, like '.' or '@'

          Form Name

            [JSDSERVER-485] Notifications do not work for users with uppercase or special characters in the username

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304362 ] New: JAC Bug Workflow v3 [ 3125343 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058349 ] New: JSD Bug Workflow v5 - TEMP [ 2304362 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055962 ] New: JSD Bug Workflow v5 [ 2058349 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955398 ] New: JSD Bug Workflow v5 - TEMP [ 2055962 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615108 ] New: JSD Bug Workflow v5 [ 1955398 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602444 ] New: JSD Bug Workflow v4 [ 1615108 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398528 ] New: JSD Bug Workflow v2 [ 1602444 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 682264 ] New: JSD Bug Workflow [ 1398528 ]
            Michael Ruflin (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              malmeida Marcus Silveira
              Affected customers:
              5 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: