Summary

Username with uppercase letter unable to create Service Desk

Steps to reproduce

• Create admin user with uppercase letters in username (ex. "TestUser")
• Login in as TestUser
• Create Service Desk

Expected Results

• Service Desk created, screen is redirected to the newly created Service Desk. The default configurations for queues, SLA, metrics are there.

Actual Results

• Unable to get past first dialog page
• If you check your projects, the new project was created, but there are no configurations added (queues,SLAs,metrics,etc).

Workaround

• Rename the user to have all lowercase letters. (from example: "TestUser" to "testuser")