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Bug
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Resolution: Fixed
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Medium
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1.1.1, 1.1.4
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None
Summary
Username with uppercase letter unable to create Service Desk
Steps to reproduce
- Create admin user with uppercase letters in username (ex. "TestUser")
- Login in as TestUser
- Create Service Desk
Expected Results
- Service Desk created, screen is redirected to the newly created Service Desk. The default configurations for queues, SLA, metrics are there.
Actual Results
- Unable to get past first dialog page
- If you check your projects, the new project was created, but there are no configurations added (queues,SLAs,metrics,etc).
Workaround
- Rename the user to have all lowercase letters. (from example: "TestUser" to "testuser")
- relates to
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- Closed
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- was cloned as
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DESK-1847 Failed to load
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|