Automatically redirect JSD customer to customer portal link if agent link is used

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    • Type: Suggestion
    • Resolution: Unresolved
    • None
    • Component/s: None
    • 9
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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      If a JSD agent is working on a ticket for a customer and goes to their address bar to send the link to a customer, it'll be jira.example.com/browse/JSDPROJECT-123

      If a JSD customer goes to this link, they're given a giant warning as they should be using jira.example.com/servicedesk/customer/portal/X/JSDPROJECT-123 which an agent needs to get by going to the "View Customer Request" link on the RHS

       

      It would be IDEAL if the agent link was used by a customer, that it checked if the user was a legitimate customer for that request and redirected them to the customer request view automatically.

       

      Obviously if the user did not have access to JSDPROJECT-123, then throw the same error.

              Assignee:
              Unassigned
              Reporter:
              Uhub Admin
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                Created:
                Updated: