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  1. Jira Service Management Data Center
  2. JSDSERVER-4796

Automatically redirect JSD customer to customer portal link if agent link is used

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      If a JSD agent is working on a ticket for a customer and goes to their address bar to send the link to a customer, it'll be jira.example.com/browse/JSDPROJECT-123

      If a JSD customer goes to this link, they're given a giant warning as they should be using jira.example.com/servicedesk/customer/portal/X/JSDPROJECT-123 which an agent needs to get by going to the "View Customer Request" link on the RHS

       

      It would be IDEAL if the agent link was used by a customer, that it checked if the user was a legitimate customer for that request and redirected them to the customer request view automatically.

       

      Obviously if the user did not have access to JSDPROJECT-123, then throw the same error.

            [JSDSERVER-4796] Automatically redirect JSD customer to customer portal link if agent link is used

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                Created:
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