Details
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Suggestion
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Resolution: Unresolved
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None
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None
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30
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1
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Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
If a JSD agent is working on a ticket for a customer and goes to their address bar to send the link to a customer, it'll be jira.example.com/browse/JSDPROJECT-123
If a JSD customer goes to this link, they're given a giant warning as they should be using jira.example.com/servicedesk/customer/portal/X/JSDPROJECT-123 which an agent needs to get by going to the "View Customer Request" link on the RHS
It would be IDEAL if the agent link was used by a customer, that it checked if the user was a legitimate customer for that request and redirected them to the customer request view automatically.
Obviously if the user did not have access to JSDPROJECT-123, then throw the same error.
Attachments
Issue Links
- is related to
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JSDSERVER-4796 Automatically redirect JSD customer to customer portal link if agent link is used
- Gathering Interest