If a JSD agent is working on a ticket for a customer and goes to their address bar to send the link to a customer, it'll be jira.example.com/browse/JSDPROJECT-123

If a JSD customer goes to this link, they're given a giant warning as they should be using jira.example.com/servicedesk/customer/portal/X/JSDPROJECT-123 which an agent needs to get by going to the "View Customer Request" link on the RHS

It would be IDEAL if the agent link was used by a customer, that it checked if the user was a legitimate customer for that request and redirected them to the customer request view automatically.

Obviously if the user did not have access to JSDPROJECT-123, then throw the same error.