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  1. Jira Service Management Data Center
  2. JSDSERVER-478

Check Box Custom field is showing as drop down in portal

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 2.1-OD-03, 2.1
    • None
    • Customer Portal
    • None

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      I created a standard custom Field - Checkboxes added to my screens.
      When I look in JIRA Create Issue screen I see the checkboxes. When I add this field to my form in Customer Portal it is showing as a drop down list.

        1. Custom Field checkbox.png
          6 kB
        2. Field in create Issue screen.png
          3 kB
        3. Field in customer Portal.png
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            [JSDSERVER-478] Check Box Custom field is showing as drop down in portal

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305160 ] New: JAC Bug Workflow v3 [ 3125685 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059092 ] New: JSD Bug Workflow v5 - TEMP [ 2305160 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056489 ] New: JSD Bug Workflow v5 [ 2059092 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956060 ] New: JSD Bug Workflow v5 - TEMP [ 2056489 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615112 ] New: JSD Bug Workflow v5 [ 1956060 ]
            jonah (Inactive) made changes -
            Description Original: I created a standard custom Field - Checkboxes added to my screens.
            When I look in JIRA Create Issue screen I see the checkboxes. When I add this field to my form in Customer Portal it is showing as a drop down list.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-478].
              {panel}

            I created a standard custom Field - Checkboxes added to my screens.
            When I look in JIRA Create Issue screen I see the checkboxes. When I add this field to my form in Customer Portal it is showing as a drop down list.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-478 [ JSDCLOUD-478 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602447 ] New: JSD Bug Workflow v4 [ 1615112 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398533 ] New: JSD Bug Workflow v2 [ 1602447 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 681978 ] New: JSD Bug Workflow [ 1398533 ]

              Unassigned Unassigned
              49d3272d460c Jenifer Kuntz
              Affected customers:
              7 This affects my team
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: