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  1. Jira Service Management Data Center
  2. JSDSERVER-1046

Custom field with type "Checkboxes" appears as dropdown box on customer portal

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Medium Medium
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    • Customer Portal
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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      When I add a custom field with the type "Checkboxes" it appears as a dropdown box on the customer portal (see pictures attached)

      If I create an issue manually it seems to be correct and appears as checkboxes.

        1. CreateIssue.PNG
          CreateIssue.PNG
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        2. CustomerPortal.PNG
          CustomerPortal.PNG
          11 kB

            [JSDSERVER-1046] Custom field with type "Checkboxes" appears as dropdown box on customer portal

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305194 ] New: JAC Bug Workflow v3 [ 3125707 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059132 ] New: JSD Bug Workflow v5 - TEMP [ 2305194 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056532 ] New: JSD Bug Workflow v5 [ 2059132 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956123 ] New: JSD Bug Workflow v5 - TEMP [ 2056532 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615191 ] New: JSD Bug Workflow v5 [ 1956123 ]
            jonah (Inactive) made changes -
            Description Original: When I add a custom field with the type "Checkboxes" it appears as a dropdown box on the customer portal (see pictures attached)

            If I create an issue manually it seems to be correct and appears as checkboxes.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1046].
              {panel}

            When I add a custom field with the type "Checkboxes" it appears as a dropdown box on the customer portal (see pictures attached)

            If I create an issue manually it seems to be correct and appears as checkboxes.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1046 [ JSDCLOUD-1046 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602498 ] New: JSD Bug Workflow v4 [ 1615191 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398620 ] New: JSD Bug Workflow v2 [ 1602498 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 758762 ] New: JSD Bug Workflow [ 1398620 ]

              Unassigned Unassigned
              a53f1858-6745-45c7-96d3-1d8ce3120957 Deleted Account (Inactive)
              Affected customers:
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                Created:
                Updated:
                Resolved: