Custom field with type "Checkboxes" appears as dropdown box on customer portal

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    • Type: Bug
    • Resolution: Duplicate
    • Priority: Medium
    • None
    • Affects Version/s: None
    • Component/s: Customer Portal
    • None

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      When I add a custom field with the type "Checkboxes" it appears as a dropdown box on the customer portal (see pictures attached)

      If I create an issue manually it seems to be correct and appears as checkboxes.

        1. CreateIssue.PNG
          CreateIssue.PNG
          11 kB
        2. CustomerPortal.PNG
          CustomerPortal.PNG
          11 kB

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            Reporter:
            Deleted Account (Inactive)
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              Created:
              Updated:
              Resolved: