• Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Things like Workflow Scheme, Issue Type Scheme and etc are great for reducing work on maintaining several projects with the same behaviour. Please add support for Schemes on Service Desk's:

      • Request Types
      • SLA
      • Automation

          Form Name

            [JSDSERVER-4763] JIRA Service Desk Schemes

            We host 150 Projects on a JSD instance. 
            We have to create at least 15 automation rules
            We have to create at least 20 request types.
            The only way to do it: do it again (150 times?)

            What happen if you want to add one requesttype?

            Unbelievable that you sell JSD? 

             

            Carsten Schäfer added a comment - We host 150 Projects on a JSD instance.  We have to create at least 15 automation rules We have to create at least 20 request types. The only way to do it: do it again (150 times?) What happen if you want to add one requesttype? Unbelievable that you sell JSD?   

              Unassigned Unassigned
              bpicarelli Benito Picarelli
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                Created:
                Updated: