Details
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Suggestion
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Resolution: Low Engagement
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0
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5
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Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Hello all,
Thanks for all your comments. We would love to hear from you on what you’d expect from this feature improvement. Understanding this helps us craft the right thing, that fits your needs.
If you would like to help out, please take 2 minutes to answer these questions - https://jsd-explorations.typeform.com/to/XlzAoY
Cheers,
— JIRA Service Desk Team
Summary
When there are multiple approvers added in a transition, users will not receive any notification until all approvers have approved the transition. It would be useful to have notifications to be sent out when each of them approves, so that the users would know exactly who has/has not approved without logging in to the customer portal or JSD.
Suggestion
JSD should fire a system event, ie Issue Approved. So that JSD admin can customize who should receive the notification in the notification scheme.
Attachments
Issue Links
- relates to
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JSDCLOUD-6264 History should be set when each approver approves a transition
- Closed
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JRASERVER-66083 History should be set when each approver approves a transition
- Gathering Interest
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JSDCLOUD-4664 A notification should be sent when each approver approves a transition
- Gathering Interest