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Bug
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Resolution: Tracked Elsewhere
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Low
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None
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3.2.3, 3.2.6, 1000.846.0, 3.3.0, 3.3.1
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Severity 3 - Minor
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NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Summary
Attachments with the same file added in the customer portal will appear to the customer as being the same file, the last one added.
Steps to Reproduce
- Create a new ticket in the Customer Portal
- Add two attachments to it with the same filename
Expected Results
Each attachment will show in the customer portal, even both having the same name
Actual Results
For the customer, both attachments seems to be the last one added. This bug seems to affect only the customer portal, not JIRA View issue screen, as is possible to see in the images below:
Customer portal:
JIRA View issue screen:
- is related to
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JSDSERVER-4100 Provide the ability to append timestamps to attachment names to avoid image display problems when attachments have the same name
- Closed
- relates to
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- Closed
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[JSDSERVER-4602] Attachments with the same filename appear as a single attachment in the Customer Portal
I do not feel this is a low priority. I cannot control what a customer sends us. If they don't know to rename it can be a real issue.
would be nice to have this fixed in the next release version. It is really annoying for our customers if they always have to rename the attachments.
Hi all, this behaviour is certainly not a bug because it is the underlying JIRA platform behaviour for attachments which JSD is built upon, however it is a very valid suggestion especially for the portal use case.
There already exists an suggestions ticket: https://jira.atlassian.com/browse/JSD-4100 which I will recommend following for the latest update on the attachment behaviour improvements.
Thanks,
JIRA Service Desk team