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  1. Jira Service Management Cloud
  2. JSDCLOUD-4602

Attachments with the same filename appear as a single attachment in the Customer Portal

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      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Summary

      Attachments with the same file added in the customer portal will appear to the customer as being the same file, the last one added.

      Steps to Reproduce

      1. Create a new ticket in the Customer Portal
      2. Add two attachments to it with the same filename

      Expected Results

      Each attachment will show in the customer portal, even both having the same name

      Actual Results

      For the customer, both attachments seems to be the last one added. This bug seems to affect only the customer portal, not JIRA View issue screen, as is possible to see in the images below:

      Customer portal:

      JIRA View issue screen:

        1. customerportal.png
          customerportal.png
          212 kB
        2. jiraviewscreen.png
          jiraviewscreen.png
          287 kB

              Unassigned Unassigned
              tsoares Teilor Soares (Inactive)
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                Created:
                Updated:
                Resolved: