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Bug
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Resolution: Tracked Elsewhere
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Low
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None
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3.2.3, 3.2.6, 1000.846.0, 3.3.0, 3.3.1
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Severity 3 - Minor
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NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Summary
Attachments with the same file added in the customer portal will appear to the customer as being the same file, the last one added.
Steps to Reproduce
- Create a new ticket in the Customer Portal
- Add two attachments to it with the same filename
Expected Results
Each attachment will show in the customer portal, even both having the same name
Actual Results
For the customer, both attachments seems to be the last one added. This bug seems to affect only the customer portal, not JIRA View issue screen, as is possible to see in the images below:
Customer portal:
JIRA View issue screen:
- is related to
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JSDSERVER-4100 Provide the ability to append timestamps to attachment names to avoid image display problems when attachments have the same name
- Closed
- relates to
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- Closed
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[JSDSERVER-4602] Attachments with the same filename appear as a single attachment in the Customer Portal
| Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2304355 ] | New: JAC Bug Workflow v3 [ 3126227 ] |
| Status | Original: Done [ 10044 ] | New: Closed [ 6 ] |
| Symptom Severity | Original: Minor [ 14432 ] | New: Severity 3 - Minor [ 15832 ] |
| Workflow | Original: JSD Bug Workflow v5 [ 2057983 ] | New: JSD Bug Workflow v5 - TEMP [ 2304355 ] |
| Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2055465 ] | New: JSD Bug Workflow v5 [ 2057983 ] |
| Workflow | Original: JSD Bug Workflow v5 [ 1956498 ] | New: JSD Bug Workflow v5 - TEMP [ 2055465 ] |
| Workflow | Original: JSD Bug Workflow v4 [ 1632671 ] | New: JSD Bug Workflow v5 [ 1956498 ] |
| Description |
Original:
h3. Summary
Attachments with the same file added in the customer portal will appear to the customer as being the same file, the last one added. h3. Steps to Reproduce # Create a new ticket in the Customer Portal # Add two attachments to it with the same filename h3. Expected Results Each attachment will show in the customer portal, even both having the same name h3. Actual Results For the customer, both attachments seems to be the last one added. This bug seems to affect only the customer portal, not JIRA View issue screen, as is possible to see in the images below: *Customer portal:* !customerportal.png|thumbnail! *JIRA View issue screen:* !jiraviewscreen.png|thumbnail! |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-4602]. {panel} h3. Summary Attachments with the same file added in the customer portal will appear to the customer as being the same file, the last one added. h3. Steps to Reproduce # Create a new ticket in the Customer Portal # Add two attachments to it with the same filename h3. Expected Results Each attachment will show in the customer portal, even both having the same name h3. Actual Results For the customer, both attachments seems to be the last one added. This bug seems to affect only the customer portal, not JIRA View issue screen, as is possible to see in the images below: *Customer portal:* !customerportal.png|thumbnail! *JIRA View issue screen:* !jiraviewscreen.png|thumbnail! |
| Link |
New:
This issue relates to |
| Resolution | New: Tracked Elsewhere [ 15 ] | |
| Status | Original: Untriaged [ 11672 ] | New: Done [ 10044 ] |