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Bug
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Resolution: Fixed
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Low
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3.2.4, 3.2.5, 3.2.6, 3.3.0, 3.4.0
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Severity 3 - Minor
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2
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NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Summary
When emails contain text formatting, such as text coloring etc, the strip quote option does not appear to properly function anymore.
Steps to Reproduce
- Create a Service Desk project
- Add a mail channel to the project
- Create an issue through mail
- Trigger a notification to be send from JIRA towards the customer account
- The notification will contain the —Write replies above—. Write a reply above this line, and apply some color changes to the text in the mail
Expected Results
The mail body gets added to the Service Desk request where only the text above the —Write replies above— gets added
Actual Results
The whole body content will get added to the request, including the original notification content originating from Service Desk.
Notes
In certain situations it appears duplicate comments are being created. The first comment added to the request displays only the content above the —Write replies above— line, whilst the "duplicate" comment adds the complete mail body.
- relates to
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JSDCLOUD-4550 Strip quotes not working on incoming mails containing text formatting
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- Closed
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- mentioned in
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Page Failed to load
- was cloned as
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JSMDC-162 You do not have permission to view this issue
[JSDSERVER-4550] Strip quotes not working on incoming mails containing text formatting
Remote Link | Original: This issue links to "JSDS-162 (JIRA Server (Bulldog))" [ 250448 ] | New: This issue links to "JSMDC-162 (JIRA Server (Bulldog))" [ 250448 ] |
Assignee | Original: Sandhya Thottamkara [ sthottamkara@atlassian.com ] |
Assignee | Original: Matthew McMahon [ mmcmahon ] | New: Sandhya Thottamkara [ sthottamkara@atlassian.com ] |
Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2304050 ] | New: JAC Bug Workflow v3 [ 3126221 ] |
Status | Original: Done [ 10044 ] | New: Closed [ 6 ] |
Symptom Severity | Original: Minor [ 14432 ] | New: Severity 3 - Minor [ 15832 ] |
Affects Version/s | New: 3.4.0 [ 66347 ] |
Workflow | Original: JSD Bug Workflow v5 [ 2058009 ] | New: JSD Bug Workflow v5 - TEMP [ 2304050 ] |
Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2055519 ] | New: JSD Bug Workflow v5 [ 2058009 ] |
Workflow | Original: JSD Bug Workflow v5 [ 1955563 ] | New: JSD Bug Workflow v5 - TEMP [ 2055519 ] |
Remote Link | New: This issue links to "Page (Extranet)" [ 283745 ] |