Summary

When emails contain text formatting, such as text coloring etc, the strip quote option does not appear to properly function anymore.

Steps to Reproduce

1. Create a Service Desk project
2. Add a mail channel to the project
3. Create an issue through mail
4. Trigger a notification to be send from JIRA towards the customer account
5. The notification will contain the —Write replies above—. Write a reply above this line, and apply some color changes to the text in the mail

Expected Results

The mail body gets added to the Service Desk request where only the text above the —Write replies above— gets added

Actual Results

The whole body content will get added to the request, including the original notification content originating from Service Desk.

Notes

In certain situations it appears duplicate comments are being created. The first comment added to the request displays only the content above the —Write replies above— line, whilst the "duplicate" comment adds the complete mail body.