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  1. Jira Service Management Data Center
  2. JSDSERVER-4485

Display KB articles on Help Center

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      In many a case customers may not beware that a Confluence KB is attached to an SD Portal. Thus, it would be great if KB articles could be displayed on Help Center to catch more attention from customers. Ideally, they can be organized into 3 columns:

      • 1 for the latest KBs
      • 1 for the most read KBs
      • 1 for the highlighted KBs

      These columns could be placed at the bottom of the Help Center.

            [JSDSERVER-4485] Display KB articles on Help Center

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              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
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                Created:
                Updated:
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