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  1. Jira Service Management Data Center
  2. JSDSERVER-4485

Display KB articles on Help Center

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      In many a case customers may not beware that a Confluence KB is attached to an SD Portal. Thus, it would be great if KB articles could be displayed on Help Center to catch more attention from customers. Ideally, they can be organized into 3 columns:

      • 1 for the latest KBs
      • 1 for the most read KBs
      • 1 for the highlighted KBs

      These columns could be placed at the bottom of the Help Center.

            [JSDSERVER-4485] Display KB articles on Help Center

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011430 ] New: JAC Suggestion Workflow 3 [ 3647932 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664265 ] New: JAC Suggestion Workflow [ 3011430 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324243 ] New: Confluence Workflow - Public Facing v4 [ 2664265 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053059 ] New: JSD Suggestion Workflow - TEMP [ 2324243 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048081 ] New: JSD Suggestion Workflow [ 2053059 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1621733 ] New: JSD Suggestion Workflow - TEMP [ 2048081 ]
            jonah (Inactive) made changes -
            Description Original: h4. Summary

            In many a case customers may not beware that a Confluence KB is attached to an SD Portal. Thus, it would be great if KB articles could be displayed on Help Center to catch more attention from customers. Ideally, they can be organized into 3 columns:
            * 1 for the latest KBs
            * 1 for the most read KBs
            * 1 for the highlighted KBs

            These columns could be placed at the bottom of the Help Center.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4485].
              {panel}

            h4. Summary

            In many a case customers may not beware that a Confluence KB is attached to an SD Portal. Thus, it would be great if KB articles could be displayed on Help Center to catch more attention from customers. Ideally, they can be organized into 3 columns:
            * 1 for the latest KBs
            * 1 for the most read KBs
            * 1 for the highlighted KBs

            These columns could be placed at the bottom of the Help Center.

              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
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              2 Vote for this issue
              Watchers:
              1 Start watching this issue

                Created:
                Updated:
                Resolved: