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  1. Jira Service Management Data Center
  2. JSDSERVER-4425

Allow customer notification when created via REST API

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • API and Integrations
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    • 3
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When creating a customer via REST API it's not possible to send notification email to this customer saying that an account has being created for him/her.

      Suggested Solution

      Add a "notification" parameter on the call, so that users can choose whether to notify the customer or not.

      Documentation:

      https://docs.atlassian.com/jira-servicedesk/REST/4.17.1/#servicedeskapi/customer

      Workaround

      None.

              Unassigned Unassigned
              ediel Elisa [Atlassian]
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                Created:
                Updated:
                Resolved: