• Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • API and Integrations
    • None
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      REST API: Internal Server Error (500) setting custom fields to null on create request

      Call: https://INSTANCE.atlassian.net/rest/servicedeskapi/latest/request

      {
          "serviceDeskId": "1",
          "requestTypeId": "2",
          "requestFieldValues": \{
              "summary": "Request JSD help via REST",
              "description": "I need a new mouse for my Mac",
            "customfield_10106":null
          }
      }
      

       

      Suggested Solution

      The rest should accept the null entry or behave the same as if the field had nothing set.

      Workaround

      Leave the custom field empty ("customfield_10106":"") OR do not add it.

            [JSDSERVER-4364] Allow REST API to set null values for custom fields

            Alex Cooksey (Inactive) made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012537 ] New: JAC Suggestion Workflow 3 [ 3647442 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665594 ] New: JAC Suggestion Workflow [ 3012537 ]
            SET Analytics Bot made changes -
            Support reference count New: 2
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325980 ] New: Confluence Workflow - Public Facing v4 [ 2665594 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053960 ] New: JSD Suggestion Workflow - TEMP [ 2325980 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049231 ] New: JSD Suggestion Workflow [ 2053960 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1609762 ] New: JSD Suggestion Workflow - TEMP [ 2049231 ]
            jonah (Inactive) made changes -
            Description Original: h3. Problem Definition

            REST API: Internal Server Error (500) setting custom fields to null on create request

            Call: [https://INSTANCE.atlassian.net/rest/servicedeskapi/latest/request|https://instance.atlassian.net/rest/servicedeskapi/latest/request]
            {code:java}
            {
                "serviceDeskId": "1",
                "requestTypeId": "2",
                "requestFieldValues": \{
                    "summary": "Request JSD help via REST",
                    "description": "I need a new mouse for my Mac",
                  "customfield_10106":null
                }
            }
            {code}
             
            h3. Suggested Solution

            The rest should accept the null entry or behave the same as if the field had nothing set.
            h3. Workaround

            Leave the custom field empty ({{"customfield_10106":""}}) OR do not add it.
            New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4364].
              {panel}

            h3. Problem Definition

            REST API: Internal Server Error (500) setting custom fields to null on create request

            Call: [https://INSTANCE.atlassian.net/rest/servicedeskapi/latest/request|https://instance.atlassian.net/rest/servicedeskapi/latest/request]
            {code:java}
            {
                "serviceDeskId": "1",
                "requestTypeId": "2",
                "requestFieldValues": \{
                    "summary": "Request JSD help via REST",
                    "description": "I need a new mouse for my Mac",
                  "customfield_10106":null
                }
            }
            {code}
             
            h3. Suggested Solution

            The rest should accept the null entry or behave the same as if the field had nothing set.
            h3. Workaround

            Leave the custom field empty ({{"customfield_10106":""}}) OR do not add it.

              Unassigned Unassigned
              ediel Elisa [Atlassian]
              Votes:
              7 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: