Allow REST API to set null values for custom fields

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    • Type: Suggestion
    • Resolution: Low Engagement
    • None
    • Component/s: API and Integrations
    • None
    • 2

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      REST API: Internal Server Error (500) setting custom fields to null on create request

      Call: https://INSTANCE.atlassian.net/rest/servicedeskapi/latest/request

      {
    "serviceDeskId": "1",
    "requestTypeId": "2",
    "requestFieldValues": \{
        "summary": "Request JSD help via REST",
        "description": "I need a new mouse for my Mac",
      "customfield_10106":null
    }
}

       

      Suggested Solution

      The rest should accept the null entry or behave the same as if the field had nothing set.

      Workaround

      Leave the custom field empty ("customfield_10106":"") OR do not add it.

            Assignee:
            Unassigned
            Reporter:
            Elisa [Atlassian] (Inactive)
            Votes:
            7 Vote for this issue
            Watchers:
            7 Start watching this issue

              Created:
              Updated:
              Resolved: