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  1. Jira Service Management Data Center
  2. JSDSERVER-4364

Allow REST API to set null values for custom fields

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • API and Integrations
    • None
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      REST API: Internal Server Error (500) setting custom fields to null on create request

      Call: https://INSTANCE.atlassian.net/rest/servicedeskapi/latest/request

      {
    "serviceDeskId": "1",
    "requestTypeId": "2",
    "requestFieldValues": \{
        "summary": "Request JSD help via REST",
        "description": "I need a new mouse for my Mac",
      "customfield_10106":null
    }
}

       

      Suggested Solution

      The rest should accept the null entry or behave the same as if the field had nothing set.

      Workaround

      Leave the custom field empty ("customfield_10106":"") OR do not add it.

          Form Name

            [JSDSERVER-4364] Allow REST API to set null values for custom fields

            Charlie Marriott added a comment -
            Atlassian Update – 1 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 1 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

              Unassigned Unassigned
              ediel Elisa [Atlassian]
              Votes:
              7 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: