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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Forge and Connect
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3
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3
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem Definition
REST API: Internal Server Error (500) setting custom fields to null on create request
Call: https://INSTANCE.atlassian.net/rest/servicedeskapi/latest/request
{
"serviceDeskId": "1",
"requestTypeId": "2",
"requestFieldValues": \{
"summary": "Request JSD help via REST",
"description": "I need a new mouse for my Mac",
"customfield_10106":null
}
}
Suggested Solution
The rest should accept the null entry or behave the same as if the field had nothing set.
Workaround
Leave the custom field empty ("customfield_10106":"") OR do not add it.
- is related to
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JSDSERVER-4364 Allow REST API to set null values for custom fields
- Closed