Details
-
Suggestion
-
Resolution: Fixed
-
22
-
7
-
Description
Hello all,
We are glad to inform you that this capability is now available in Jira Service Desk version 3.12.x and above. Please read the release notes for more information.
Cheers,
— JIRA Service Desk Team
Hello all,
Thanks for all your comments. We would love to hear from you on what you’d expect from this feature improvement. Understanding this helps us craft the right thing, that fits your needs.
If you would like to help out, please take 2 minutes to answer these questions - https://jsd-explorations.typeform.com/to/XlzAoY
Cheers,
— JIRA Service Desk Team
Summary
Service Desk 3.2 introduces a new Approvals feature. However, the approvers can only approve the ticket via the UI
Suggestion
Make it possible for Approvers to approve/decline requests via email
Attachments
Issue Links
- is duplicated by
-
JSDSERVER-4775 Display approval buttons in the email
- Closed
- relates to
-
JSDCLOUD-4349 Allow approvals to work via email
- Closed
- was cloned as
-
JSDSERVER-5980 Allow approvals to truly work via email
- Gathering Interest