Allow approvals to work via email or automation

Hello all,

We are glad to inform you that this capability is now available in Jira Service Desk version 3.12.x and above. Please read the release notes for more information.

Cheers,

— JIRA Service Desk Team

Hello all,

Thanks for all your comments. We would love to hear from you on what you’d expect from this feature improvement. Understanding this helps us craft the right thing, that fits your needs.

If you would like to help out, please take 2 minutes to answer these questions - https://jsd-explorations.typeform.com/to/XlzAoY

Cheers,

— JIRA Service Desk Team

Summary

Service Desk 3.2 introduces a new Approvals feature. However, the approvers can only approve the ticket via the UI

Suggestion

Make it possible for Approvers to approve/decline requests via email