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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-4349

Allow approvals to work via email or automation

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      Atlassian status update as of 26th June 2018

      Hello all,

      We are glad to inform you that this capability is now available in Jira Service Desk version 3.12.x and above. Please read the release notes for more information.

      Cheers,

      — JIRA Service Desk Team

      Atlassian status update as of 30th October 2017

      Hello all,

      Thanks for all your comments. We would love to hear from you on what you’d expect from this feature improvement. Understanding this helps us craft the right thing, that fits your needs.

      If you would like to help out, please take 2 minutes to answer these questions - https://jsd-explorations.typeform.com/to/XlzAoY

      Cheers,

      — JIRA Service Desk Team

       


      Summary

      Service Desk 3.2 introduces a new Approvals feature. However, the approvers can only approve the ticket via the UI

      Suggestion

      Make it possible for Approvers to approve/decline requests via email

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              Unassigned Unassigned
              ywoo Yit Wei
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                Updated:
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